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Excellence
005
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Outline
Welcome to the
5th series of EXCELLENCE 00 Seminars.
This year we
have decided to continue celebrating the importance of innovation
in driving Organisational Excellence. Innovation is the lifeblood
of any organisation and without it there are no customers, no success
and no future. Innovation pervades in all aspects of organisational
life and must therefore be properly defined, nurtured and effectively
managed.
Each presentation
will take place from 17.30 to 19.30 in the Higgins Lecture Theatre,
Airedale Building.
Please note,
attendance by advance booking only as places are limited. To book
your place please complete the online
form or phone (01274) 234314. For further information on the
series and the guest speakers involved please e-mail ectqm.mgt@bradford.ac.uk
or phone (01274) 234314.
Programme
April
20 2005 Professor Mohamed Zairi
ECTQM
Customer Centricity
 Professor
Mohamed Zairi
Professor Zairi will inaugurate Excellence 005 series with an introduction
to Customer Centricity which is at the heart of Best Practice Management.
A leading expert in the field, Professor Zairi has held the First
Chair in Best Practice Management in the World.
April
27 2005 Peter Rossi
Greggs
Building Excellence Through Your Brand
 Peter
Rossi - Managing Director, Greggs of Yorkshire
Peter joined Greggs plc. as Sales Director in Greggs Scotland as
a key player in the introduction of Total Quality and Brand building
strategies, achieving sustained growth to record levels. Peter was
appointed to the position of Regional Managing Director of Greggs
of Yorkshire and Greggs North West and continues to lead ambitious
change and Brand strategies.
May
4 2005 Jane Hirst
Mortgage Express
Sustaining Excellence
 Jane
Hirst - Head of Business Excellence, Mortgage Express
Jane joined Mortgage Express in April 1988 starting in the HR department
and moving to the Training Department where she became the Senior
Training Officer for the business. Jane was promoted to Head of
Business Excellence in 2000 and now manages culture, training and
development, reward and recognition, continuous improvement, internal
communications, staff and customer satisfaction as part of her prestigious
role.
May
11 2005 Paul Statter
United Utilities
Change Management
 Paul
Statter - Head of Strategy, United Utilities
Paul is currently Head of Strategy and Support Services at United
Utilities who have just won the UK Business Excellence award and
two special recognition awards for Customer Satisfaction and CSR.
Their theme in this submission was 'Excellence Driving Change'.
Paul has been recognised as a champion of quality within the United
Utilities Group.
May
18 2005 Charles Horton
GoAhead
Making Corporate Responsibilities Count
 Charles
Horton - Managing Director, Go-Ahead/Southern
Charles has been Managing Director since March 2003 for one of the
largest train operating companies in the UK. Charles has worked
in the railway industry for the past 19 years with extensive operations
management experience, including change management, human resources
and investment planning.
June
1 2005 Andy Weir
HBOS Plc
Excellence Through Teamwork
 Andy
Weir - Programme Manager, Retail Strategy, HBOS Plc
Andy is a Senior Programme Manager within the Retail division of
HBOS Plc and has been involved in many HBOS change Programmes for
the last 10 years. Andy was recently responsible for the development
and implementation of an HBOS Group wide common processing system
and specialises in the delivery of IT related change programmes
June
8 2005 Dr. Trevor Francis
Unilever
Excellence Through Innovation and Learning
 Dr.
Trevor Francis - Global R & D Director, Unilever
Having joined Unilever as a Technical Manager, Trevor has held a
number of development positions before becoming Global R & D
Director for Fabric Conditioners in 2001 bringing the integration
of FC Research and the European Development team within the Global
Technology Centre at Port Sunlight.
June
15 2005 Roger Purdy
McCormick International Tractors
Excellence Through World Class Operations
 Roger
Purdy - Managing Director, McCormick International Tractors
Roger
has been involved in the engineering and assembly of agricultural
tractors in Doncaster for the past 40 years, progressing through
various managerial roles connected with purchasing, materials and
assembly, before being appointed Plant Manager. In January 2001,
the Doncaster plant was acquired by the Argo Spa Group of Italy
to form a new business - McCormick Tractors International and Roger
was appointed Managing Director of the new enterprise which added
commercial and engineering accountability to his portfolio.
Contact:
 ECTQM
Bradford University School of Management
Emm Lane
Bradford
BD9 4JL
Tel: +44 (0)1274 234314
Fax: +44 (0)1274 234311
Email: ectqm.mgt@bradford.ac.uk
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