ALPHABETIC QUICKLINKS: CAR PARKING // CHANGE OF ADDRESS // COMPLAINTS AND SUGGESTIONS // CONFIDENTIALITY // DISABLED PATIENTS // JOINING THE PRACTICE // NON-NHS WORK // PATIENT RESPONSIBILITIES // PRESCRIPTION FEES & EXEMPTIONS // REPEAT PRESCRIPTIONS // TEST RESULTS

CLINIC ALPHABETIC QUICKLINKS: ASTHMA // CERVICAL SMEAR TESTS // CONTRACEPTIVE ADVICE & SEXUAL HEALTH // CHILDREN // DENTAL & OPTICAL CARE // DIABETES // IMMUNISATION & TRAVEL // MATERNITY SERVICES // MINOR SURGERY

JOINING THE PRACTICE
To register with the practice you must be either:
• A full time student at the University of Bradford
• Or a member of staff at the University of Bradford resident on campus
• Or a full time student at Bradford College
• Or an immediate family member of a registered student
AND
• Live in the Practice Area (BD1, BD3, BD5, BD7, BD8, BD9, BD18)

You can register by downloading and completing our registration forms (on our Register page), and bringing them into the surgery, or you can come into the surgery and complete the forms. This is a simple process and takes a short time only, and once registered you are immediately able to use our services. Graduates who remain within the Practice Area are welcome to stay with the practice

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CAR PARKING
We have very limited car parking. Wheel clamping is in operation in adjoining car parks so beware

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NON-NHS WORK
Certain areas of medical work are not available free from the National Health Service which means you will be charged a fee. Examples are : medical reports, certificates, and some travel vaccinations. A list of private fees is available at Reception

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DISABLED PATIENTS
Full wheelchair access is available. Please inform staff when booking appointments or on arrival

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REPEAT PRESCRIPTIONS - (01274) 235227
Prescriptions for medicines taken regularly can often be obtained without seeing the doctor as long as the doctor has agreed to this in advance. However, your illness will need to be monitored by, at least annually. You can request your repeat prescription be either bringing in or posting your prescription list, or by telephoning Reception on (01274) 235227 between 10am and 2pm Monday to Friday. Please allow one working day for us to process your request. Click here for a list of local pharmacists (chemists) with their opening times

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PRESCRIPTION FEES & EXEMPTIONS
NHS prescriptions are charged for by the pharmacist, however, they are provided free if:
• it is for contraception
• you are under 19 and in full-time education
• you receive income support
• you are pregnant or suffer from certain medical conditions
If you are on a low income, you may be able to obtain an exemption certificate by applying on a form HC1 available from your doctor, pharmacist, dentist, optician or the Benefits Agency

People who have to pay for more than 3 prescription items in 3 months, or 14 items in 12 months, could save money by buying a Prescription Pre-payment Certificate (PPC). From 1 April 2008, the charge for a single prescription item is £7.10, whereas a 3-month PPC will cost you £27.85 and a 12-month PPC £102.50. Ask your pharmacist for a pre-payment certificate application form. Click here for a list of local pharmacists (chemists) with their opening times

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TEST RESULTS - (01274) 235227
Results are available by telephoning (01274) 235227 between 10am and 2pm Monday to Friday

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CHANGE OF ADDRESS
Please help us to provide continuing care for you by informing us of any change of address or telephone number promptly. Likewise, please inform the hospital if you are under their care, or awaiting an appointment. If you want to inform us about your change of address or telephone number please use one of the methods on our Address page

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COMPLAINTS & SUGGESTIONS
We operate a complaints procedure in line with national guidelines. If you have a complaint about the service we have provided please ask at reception for the complaints leaflet which outlines how you should proceed. We are always happy to receive your comments and suggestions for improvements to the way we run our service

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CONFIDENTIALITY
All information you give to anyone in this Practice is considered to be confidential. Where personal data is stored electronically we adhere to the requirements of the Data Protection Act. In the course of everyday patient care and administration your data may be shared (in confidence) with specific NHS organisations, for more detail see our Data Protection Notice in the surgery, or on our Advice to users page. All employees have access to patient data in relation to their role, and have signed a confidentiality agreement. For details about the Access to Medical Records Act, and the Freedom of Information Act see our Advice to users page

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PATIENT'S RESPONSIBILITIES
It is our aim is to treat you with respect, care, and courtesy, and we ask that you do the same. Please be on time for appointments, and let us know if you cannot attend. Patients who are abusive or violent will be removed from our list and Bradford & Airedale Primary Care Trust will make alternative arrangements for their healthcare

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CLINICAL SERVICES

CONTRACEPTIVE ADVICE AND SEXUAL HEALTH
Please feel free to discuss with the doctor or practice nurse any concerns you may have about sexual health, contraception, sexually transmitted diseases and terminations of pregnancy. We offer completely confidential advice and guidance. Please note that new patients must have their first contraceptive review in a routine doctor's appointment
, they can then see one of our nurses for future contraceptive consultations

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IMMUNISATION AND TRAVEL
Our nurses run weekly comprehensive travel advice and immunisation clinics. Please remember to plan well in advance of your travels (at least 6 to 8 weeks if possible), so that you have time to receive any necessary immunisations - it is never too early to come and discuss your travel plans with the nurse! Read our Travel page. It contains a lot of useful information that will help you prepare for your trip, and keep safe and healthy whilst away. You can download a Word Travel Form which you will need to return to us before you book your first travel clinic appointment

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CERVICAL SMEAR TESTS
Our practice nurses run regular smear test clinics. All females over 25 years of age who are, or have been sexually active are advised to have a cervical smear test every three years. Please note that routine smears are no longer required for patients under 25, unless there has been previous abnormal results

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DIABETES
Our diabetes care is provided by the doctors with the help of our practice nurses
. We also work closely with the hospital's Diabetes Specialist Nurse

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ASTHMA
Routine asthma care is provided by our practice nurses, with the aim of educating you about asthma, and helping to improve your control and manage symptoms. Please remember to bring all inhalers, diaries etc. to your appointment

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MINOR SURGERY
A variety of minor surgical procedures can be undertaken in the Practice after consultation with one of the doctors

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MATERNITY SERVICES (PRECONCEPTION, ANTENATAL AND POSTNATAL CARE)
We offer pre-conception, full ante-natal and post-natal care. Advice and check-ups are carried out by the doctors and midwives

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CHILDREN
We offer full Child Health Surveillance (development checks and immunisations) to children of registered patients. We have an attached Health Visitor, Ann Terry

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DENTAL AND OPTICAL CARE
We do not provide dental care or optical services, but you can find contact details for these services on our health advice pages

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UoB logoPage last updated: September 2008