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Complaints Procedure

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Complaints Procedure

If a parent feels that they have cause to complain about an incident in the Nursery, or about some aspect of the care provided or the Nursery administrative arrangements, they should make a complaint to the Head of Nursery, or in her absence the Deputy Head.

If the Head or Deputy is unable, for whatever reason, to deal with the complaint in a manner which the parent/carer finds acceptable, then the parent/carer is advised to write to the Commercial Managere at the University of Bradford, setting out the exact details of the complaint.

The Commercial Manager will investigate the matter, discuss it with the complainant, and attempt to bring the matter to a satisfactory conclusion. The decision of the Commercial Manager shall be final, subject to the right of any member of the University to submit a plea to the Council of the University for the redress of a grievance.

Chris Spargo, Commercial Manager, University of Bradford, Richmond Building, BD7 1DP

Any complaint relating to an alleged offence under the Children Act 1989, or an alleged breach of Ofsted’s regulations, should also be pursued in accordance with the above arrangements.

Address of the local regional office: Complaints Team:

CIE (Complaints, Investigation & Enforcement)
4th Floor, Stockdale House
Headingley Business Park
Victoria Road, Leeds
LS6 1WA

If the concern is caused by the actions of a member of Ofsted's Early Years staff, parents should report their concerns to Ofsted’s Complaints Helpline 0845 601 4772.

If parents have general concerns about Ofsted’s Early Years work, then write to:

Complaints Manager
National Business Unit
Ofsted
Royal Exchange Building
St Anne's Square
Manchester
M2 7LA

If you wish to complain about the conduct of a member of Ofsted’s Early Years staff, follow the steps set out in Ofsted's 'Building Better Childcare' leaflet for further contact addresses.

Leaflet from the Ofsted site (will open in a new browser window)

6 December 2007