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SAINT
ANNOUNCEMENT
:
from September 2011 the SAINT team leader is John Ross. You can reach him on ext 5969 or email him on J.Ross2@bradford.ac.uk
If you wish to report a fault or make a request for support from the SAINT Team, then you can use either of the following methods:
Please ring ext. 3333. You can log the call with the Service Desk or be put through to the SAINT Team.
Help calls outside of these times can be logged by calling the ICT ServiceDesk.
Please email
ICTServicedesk@bradford.ac.uk
and the service desk team will log your help call.
Please
do not
email the SAINT Team directly or send emails to individual staff members for support queries; this is to ensure that help calls can be dealt with in a logical and orderly manner.
The SAINT Team does not have regular meetings at the moment but meets as and when required. If the phone isn't answered please log a call by calling the ICT Service Desk.
The new link to the 'PMR Proposals' form under SAINT Links on this page has been added following a recent SAINT Forum meeting. If you wish to propose a change to the system (e.g. a change to an existing standard letter) then please use this form to submit your proposal giving as much detail as possible. This will allow the proposal to be investigated and then presented to the SAINT Forum for discussion / approval. If approved the work will be added to the SAINT Development Plan. To view PMR Log select this link (opens in new window) .
As part of an
IT security review, the question of access to SAINT was raised as an
important issue.
Following
this review it has been agreed that access to SAINT needs to be controlled more
tightly. In future, only certain named managers will be allowed to authorise
access to SAINT. The access request should take the form of an email to the
ICTServiceDesk from the relevant manager. This email will generate a Helpcall
that will be logged and then actioned by IT Services and the SAINT Team to set
up the required account. SAINT access requests from managers who are not on the
authorised list will be returned and not implemented. A full list of the
managers authorised to grant SAINT access can be found
here
on the SAINT website.
The university will be updating its LIVE version of its Student Records System (SITS) over the weekend of the 24th and 25th March 2012.
This is a complex double upgrade, incorporating a Unicode expansion that quadruples the size of the database, and will move our version onto 8.4.1, from our current 8.3.1.
The process for installing SAINT upgrades is currently under review.
The results of this review will be published here in due course.
Content Manager:
saint@bradford.ac.uk
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