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SAINT UoB

University of Bradford logo with link to home page SAINT

Welcome to the SAINT Website

Latest News

ANNOUNCEMENT :

SAINT Support
SAINT Team meetings
Product Modification Requests
New SAINT accounts
SAINT Upgrades

SAINT Support

If you wish to report a fault or make a request for support from the SAINT Team, then you can use either of the following methods:

Telephone

Please ring ext. 3333. You can log the call with the Service Desk or be put through to the SAINT Team.
Help calls outside of these times can be logged by calling the ICT ServiceDesk.

Email

Please email ICTServicedesk@bradford.ac.uk and the service desk team will log your help call.
Please do not email the SAINT Team directly or send emails to individual staff members for support queries; this is to ensure that help calls can be dealt with in a logical and orderly manner.

Please provide the following details when requesting support or reporting a SAINT issue:

SAINT Team Meetings

The SAINT Team does not have regular meetings at the moment but meets as and when required. If the phone isn't answered please log a call by calling the ICT Service Desk.

PMR Proposals

The new link to the 'PMR Proposals' form under SAINT Links on this page has been added following a recent SAINT Forum meeting. If you wish to propose a change to the system (e.g. a change to an existing standard letter) then please use this form to submit your proposal giving as much detail as possible. This will allow the proposal to be investigated and then presented to the SAINT Forum for discussion / approval. If approved the work will be added to the SAINT Development Plan. To view PMR Log select this link (opens in new window) .

New SAINT Account Authorisation

As part of an IT security review, the question of access to SAINT was raised as an important issue.
Following this review it has been agreed that access to SAINT needs to be controlled more tightly. In future, only certain named managers will be allowed to authorise access to SAINT. The access request should take the form of an email to the ICTServiceDesk from the relevant manager. This email will generate a Helpcall that will be logged and then actioned by IT Services and the SAINT Team to set up the required account. SAINT access requests from managers who are not on the authorised list will be returned and not implemented. A full list of the managers authorised to grant SAINT access can be found here on the SAINT website.

SAINT Upgrades

The university will be updating its LIVE version of its Student Records System (SITS) over the weekend of the 24th and 25th March 2012.

This is a complex double upgrade, incorporating a Unicode expansion that quadruples the size of the database, and will move our version onto 8.4.1, from our current 8.3.1.

 

The process for installing SAINT upgrades is currently under review.

The results of this review will be published here in due course.

SAINT Service Status

SAINT Links

University Links

Last Updated:27 March 2012

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