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Software Availability and Support Levels

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Jump to: | Licence definitions | Software level definitions | Support level definitions | Purchasing Information |

To assist you in choosing and using the most suitable software for your purpose, we have classified publicly available software according to two criteria - Software and Support. Some software may have a high number under Software but a low one under Support - this usually applies to software requested by a department.

Please refer to the information shown below before deciding which package(s) to use.

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Licence Definitions

• DS - Access to data needed from data steward
• Chest - Chest Software Agreements and Offers
• FW - Freeware
• Ind - Licence must be purchased for every PC
• Loc - Locally written software
• MCA - Microsoft Campus Agreement
• PD - Public Domain
• Res - Restricted site licence - check with IT Services
• Site - Site Licenced
• SW - Shareware

Software Level Definitions

Refers to the status and availability of the software

Level 1

• Highly recommended for all users
• Available on all suitable public or staff machines
• Upgrades guaranteed
• Includes site-licensed/public domain software, CHEST deals
• Software may be on sale at the J. B. Priestley Library Welcome Desk

Level 2

• May be available on public machines; limited access
• Available for staff PCs on request
• Includes locally written software
• May be available at the J. B. Priestley Library Welcome Desk

Level 3

• May be available at the J. B. Priestley Library Welcome Desk as one-off deal
• May be discontinued
• IT Services recommendation should be sought

Level 4

• If available may be removed at short notice
• Unlikely to be upgraded or have faults corrected
• Use not recommended

Support Level Definitions

Refers to the advice, documentation and training available

Level 1

• Help from the Library and Help desk or ICT Service Desk with simple queries
• Specialist support available
• Full documentation
• Courses on particular aspects

Level 2

• Help from the Library and Help desk or ICT Service Desk with simple queries
• Specialist support available
• Some documentation

Level 3

• Minimal documentation
• Specialist help from outside Learner Support; expect delay

Level 4

• Not recommended
• No advice or documentation

+  Support will increase as LSS staff become more familiar with package.
-   Product replaced; level of support will be reduced.

Some software may have a high number under Software but a low one under Support – this usually applies to software requested by a department.

Purchasing Information

The companies listed offer personal software licences at significantly reduced prices. If you wish to purchase on-line you will need an Athens account to log in for some products. (Note: In some cases the discounted price is only available to students.)

Licensed software available from J. B. Priestley Library Welcome Desk

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LSS Information For

• Students
• Staff
• Researchers

IT Services News

• ICT Servicedesk Report - April
• Changes to your Athens account this Summer
• Update on our printer / photocopier locations
• Windows 7 and Microsoft Office 2010 for Staff
• IT 'at risk' dates
• Current changes

Service Status

All services are running as normal, unless stated here.

Computer Availability 00:59 on Friday May 25, 2012

Page last updated: 23 April 2012

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