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  • You are here: Estates and Facilities | Customer Services and Helpdesk | Helpdesk Statistics

    Helpdesk Statistics

    Monthly jobs processed by Estates and Facilities against SLA.

     Month  Reactive Jobs  Planned Jobs  On Time
    Mar. 12
    1075
    398
    85.27%
    Feb. 12
    1163
    362
    85.57%
    Jan. 12
    1387
    322
    83.27%
    Dec. 11
    850
    284
    90.21%
    Nov. 11
    978
    387
    86.40%
     Oct. '11
    926
    572
    80.24%
     Sep. '11
    1042
    289
    83.62%
     Aug. '11
    947
    549
    83.82%
     Jul. '11 
    853
    416
    87.55%
     Jun. '11
    762
    228
    88.59%
     May '11
    802
    210
    86.26%
     Apr. '11
    588
    167
    90.07%
     Mar. '11
    1023
    381
    84.22%
     Feb. '11
    870
    210
    82.78%
     Jan. '11
    961
    243
    91.61%
     Dec. '10
    584
    261
    86.04%
     Nov. '10
    1143
    404
    81.38%
     Oct. '10
    1297
    534
    68.16%*
     Sep. '10
    1236
    388
    64.96%*
     Aug. '10
    766
    481
    84.60%
     Jul. '10
    859
    877
    88.48%
     Jun. '10
    772
    198
    81.55%
     May '10
    703
    201
    86.73%
     Apr. '10
    644
    305
    85.67%
     Mar. '10
    855
    255
    86.40%

    * indicates a month with a significant purge of old jobs and SLA figures are distorted.

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    What's New?

    EMU Project wins at Greenbuild Awards , added 10/5/2012

    Emergency Help Points Plan , added 5/5/2012

    Car Parking Policy (Appeals) , updated 2/5/2012

    Helpdesk Statistics , updated 1/5/2012

    Service Level Agreements , added 30/4/2012

    EMU Project , updated 18/4/2012

    Greenbuild , added 18/4/2012

    BCB Radio , added 17/4/2012

    Updated Floor Plans , updated 3/4/2012

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    Page last modified: Tuesday, May 1, 2012

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