Learner Support Services
A Directorate of Corporate Services
Need Library or IT help or advice? Come and see one of our advisers at the Library and IT Help desk in the J. B. Priestley Library. If you can't make it in, email us (lsshelp@bradford.ac.uk), call our 24 hour support line on 01274 233301, or submit our 'Ask us a question' form. The desk is open:
University username and password For students and staff. These
allow access
to many
of the
University's
web based
systems
(such as
Blackboard,
PebblePad and
e:Vision)
and
to the PCs
in cluster
rooms. Students will receive a username, and create their own password, upon registration with the University. Staff will receive a username and a 4-digit security code on appointment with the University and will need to use this code to create a password.
Important - change your password frequently for security purposes and NEVER give your password to anyone. You may receive emails asking for confirmation of your username and password. These originate from spammers. The University would never ask you to confirm your password via email. Simply delete such emails. |
Athens username and password For students and staff. Certain eResources and databases require an Athens account for access. This account is created at the same time as your computer account at Bradford. Your Athens username and password are emailed to your University email account. If you are having problems with your current Athens account or have not received your account details, read through the following information before requesting a new password: |
Novell username and password Mainly for staff. For logging on to staff PCs, allowing access to your Departmental / School network and your personal G drive. Novell is also used for accessing your G and H drives off-campus. Please contact your local IT support person if you need assistance, or contact the ICT Service desk. |
Meeting Maker username and password For staff. Meeting Maker is the electronic diary system for use by staff. If you work in a supported department and want to enquire about authorisation to use the service, please contact the ICT Service desk. You need to use your computer username and password to access the system. Change your Meeting Maker password via the Preferences option in the Edit menu in Meeting Maker. |
Please see our Computer rooms at a glance page, which gives information on opening hours, equipment, finding an available PC, support for disabled users and maps.
UBorrow is a scheme whereby you can borrow a laptop for up to 24 hours.
You are able to retrieve accidentally deleted files and folders.
All public cluster PCs and staff office PCs on campus are already protected. If you have your own PC, you MUST ensure it is similarly protected. Free antivirus CDROMs are available from the J B Priestley Library Welcome Desk, or you can download the software. Links to the software and updates can be found on the Virus Information web page.
We provide support with the 'how to' aspects of Microsoft Office, such as page numbering and using styles in Word, creating graphs in Excel, animating PowerPoint presentations, and general aspects of the suite: page layout, printing etc.
All the public cluster PCs run Microsoft Office software. If you want to buy this for your own comuputer, Microsoft usually offers educational software at a discounted rate for students.
If you want to actively learn about using the supported software, see our wide range of:
Please make an appointment with the PC Clinic: tel. 01274 233333, or email ictservicedesk@bradford.ac.uk.
All Learner Support Services PC clusters have at least one machine with a larger screen for visually impaired users. All the computers have the standard Windows Accessibility features enabled. You can find more information about these features on the Microsoft website. In addition, there are a number of useful software packages on our cluster PCs.
All services are running as normal, unless stated here.