IT Services
A Department of Learner Support Services
Following the recently aborted upgrade to the voicemail system (3 March), we will be making a second attempt to upgrade the service on Saturday 24 March.
The service will be unavailable from 09:00-17:00 on that day and the upgrade should be a seamless change. Mailboxes, existing settings, saved messages and your personal greetings will be unaffected, however, please contact ICT Servicedesk if you encounter any problems after this date.
We apologise for the additional inconvenience caused.
Added - 21 March 2012.
Back to top
Starting on Monday, any staff desktop computers that are not in use after 19:00 will be automatically shutdown to save energy. Any Microsoft Office documents left open and unsaved on your PC will be automatically saved for you to continue working with when you re-start your PC. Other documents will not be saved, and we would therefore remind you to save your work regularly, and certainly before you leave your PC unattended.
A new piece of software, which has been deployed on all University computers, will start checking for any user activity on your PC from 18:30, and if no keyboard or mouse usage is detected will shutdown the computer at 19:00. The process will be repeated at 19:30 and 20:30.
A user guide for the system is available.
During the last three months, our monitoring has indicated that a significant number of computers are left on and unused for long periods of time. Preliminary analysis of the data shows that we can save around £29,000 per year by shutting down PCs that are not in use. This equates to 315MWh of electricity and 171 metric tonnes of CO2 which is the equivalent of the annual greenhouse gas emissions from 31 buses.
We have consulted with pilot areas, and staff feedback has been positive, but if you experience any difficulties then ICT Servicedesk is always on hand.
Added - 13 March 2012.
Back to top
On 19 March we will be launching your new wifi print facility – UPRINT, and also our online payment system for fines and printing / photocopying credits - UPAY.
You told us in last year’s IT Survey that you would like to be able to print from your laptops and then pick up your printed copies at a time you choose, at a printer of your choice, so we have designed the new print service to do exactly this. Find guidance on our Help sheets and documentation page (available from 19 March), or ask at the Library enquiry desks if you get stuck. You will need to install a driver onto your laptop but it’s easy and the help page will talk you through it.
With UPAY you will be able to pay for printing / photocopying or fines remotely. You will have a 'purse' which you will credit using a debit or credit card and then you can choose how to use that money in your account. You can choose to pay off any accrued fines or choose to allocate some money to printing or photocopying. Please note that due to the payment system we will be unable to make refunds and there will be a minimum transaction amount. Find guidance on our website or ask us in person.
Please keep telling us how we can improve our service to you by completing a feedback card any of the enquiry desks in Student Central or in the Library itself, or use the online feedback form.
Added - 9 March 2012.
Back to top
The voicemail system will be unavailable (due to an upgrade) between 10:00-17:00 on Saturday 3 March.
The upgrade should be a seamless change and mailboxes, existing settings, saved messages and your personal greetings will be unaffected. However, should you experience any problems with your voicemail box on Monday 5 March, please contact ICT Servicedesk.
Added - 24 February 2012.
Back to top
There will be another student enrolment in January 2012. As there may be questions regarding Outlook Live (the email system for students), here is a reminder of the links that deal with the majority of enquiries:
Please ring ext.3333 if any student email problems haven't been resolved by using the above.
Added - 19 December 2011.
Back to top
There are currently emails circulating appearing to originate from the University asking you to confirm your computer account details. They can be in the form of asking you to reply to the email, or asking you to click on a link within the email to complete a form.
These are malicious spam emails intended to steal your username and password. Please delete them without responding. Responding to such emails can have a significant impact on the IT services within the University.
The University would never ask you for these details via email.
Added - 21 November 2011.
Back to top
If only your first name displays when you login to Outlook Live, this is what will display to recipients of your emails. You are able to change this, to make it more obvious who the emails are from. In Outlook Live:
Important: This name will be seen in the 'To:' field when an email is composed to you, in the 'From:' field of emails sent by you, in any Groups you belong to, and in your Calendar.
This information has also been added to the Student Email guide.
Added - 7 November 2011.
Back to top
Some members of the University have reported receiving an email with the subject: 'Final Upgrade Alert', which appears to originate from the 'University of Bradford Webmaster'.
Please do not reply to this email - it is not genuine. It is an attempt to steal your University username and password and the email should simply be deleted.
The University would never request you to confirm these details via email.
Added - 04 May 2011.
Back to top
From Thursday 7 April, the procedure for University computer password requests will change.
New students will create a password as part of the normal Pre Enrolment Portal process. If you subsequently forget your password, you can set a new one using your password security questions and answers. If you've also forgotten these, you can submit a form and you will receive a reply from the ICT Servicedesk which will include a 4-digit security code. You will need to use this code to create a new password. To do all of this, go to the Computer Password Information page, or use the dedicated password kiosk on level 0 in the J B Priestley Library near the printer / copiers.
New staff will receive a 4-digit security code from the ICT Servicedesk and will need to use this code to create a password. If you subsequently forget your password, you can set a new one using your password security questions and answers. If you've also forgotten these (or haven't set them up), you can submit a form and you will be given another 4-digit security code in order to create a new password, either by using the Computer Password Information page, or by using the dedicated password kiosk.
All users are able to change their password at any time using the Computer Password Information page.
Added - 06 April 2011.
All services are running as normal, unless stated here.
| Room | Number of Free PCs |
|---|---|
| J.B.Priestley 01.41 | 10 |
| J.B.Priestley 01.16 | 18 |
| J.B.Priestley 01.53 | 71 |
| J.B.Priestley 01.44 | 18 |
| J.B.Priestley Health Studies Library | 8 |
| J.B.Priestley Floor 0 Foyer | 14 |
| J.B.Priestley Floor 0 Scanners | 8 |
| J.B.Priestley Floor 1 Extension | 12 |
| J.B.Priestley Floor 2 Extension | 11 |
| J.B.Priestley Room 2.7a | 28 |
| Richmond J31 | 20 |
| Richmond L24 | 44 |
| Chesham C0.02 | 24 |
| School of Management Library | 5 |
| Richmond F42 (Sunray Cluster) | 99 |
| Student Central S038 (Sunray Cluster) | 30 |
