University of Bradford >> LSS >> IT Services >> Softwarecat >> Software Availability and Support Levels
Software
Availability and Support Levels
Jump to: | Licence definitions
| Software level definitions |
Support level definitions |
Purchasing Information |
To assist you in choosing and using the most suitable software for your
purpose, we have classified publicly available software according to two
criteria - Software and Support. Some software may have a high number under
Software but a low one under Support - this usually applies to software
requested by a department.
Please refer to the information shown below before deciding which package(s)
to use.
Business Applications
| Product |
Licence |
Platform |
Software Level |
Support Level |
Supplier |
Documentation |
| About UoB |
Site |
MOBILE |
2 |
2 |
Ombiel |
Yes |
| Business
Objects (Writing Queries) |
DS/Res |
WIN |
2 |
2 |
SAP |
No |
| Business
Objects (Running Queries) |
DS/Site |
WEB |
2 |
2 |
IT Systems |
No |
| Business
Support System |
DS/Res |
WIN |
2 |
2 |
RMS Services Ltd |
No |
| E5 - Finance / Business System |
DS/Site |
WEB |
2 |
2 |
Advanced Business Solutions |
Yes |
| eFile |
Site |
WEB |
2 |
2 |
Oracle |
No |
| ModCat |
DS/Loc |
WIN |
2 |
2 |
IT Systems |
No |
| Module
Catalogue |
Loc |
WEB |
1 |
2 |
IT Systems |
No |
| ResourceLink HR |
DS/Site |
WIN |
2 |
2 |
Northgate |
No |
| ResourceLink MyView |
Site |
WEB |
1 |
2 |
Northgate |
No |
| Room
Service |
DS/Res |
WIN |
2 |
2 |
Occam |
No |
| Saint |
DS/Site |
WIN |
2 |
1 |
Tribal |
Yes |
| SAINT
eVISION |
DS/Site |
WEB |
2 |
1 |
Tribal |
No |
| Syllabus+Course
Planner |
Res |
WIN |
2 |
3 |
Scientia |
No |
| Syllabus+Exam
Scheduler |
Res |
WIN |
3 |
3 |
Scientia |
No |
| Syllabus+Online Timetable |
Site |
WEB |
2 |
2 |
Scientia |
No |
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Licence Definitions
- DS - Access to data needed from data steward
- Chest - Chest Software Agreements and Offers
- FW - Freeware
- Ind - Licence must be purchased for every PC
- Loc - Locally written software
- MCA - Microsoft Campus Agreement
- PD - Public Domain
- Res - Restricted site licence - check with IT Services
- Site - Site Licenced
- SW - Shareware
Software Level Definitions
Refers to the status and availability of the software
- Level 1
-
- Highly recommended for all users
- Available on all suitable public or staff machines
- Upgrades guaranteed
- Includes site-licensed/public domain software, CHEST deals
- Software may be on sale at the J. B. Priestley Library Welcome Desk
- Level 2
-
- May be available on public machines; limited access
- Available for staff PCs on request
- Includes locally written software
- May be available at the J. B. Priestley Library Welcome Desk
- Level 3
-
- May be available at the J. B. Priestley Library Welcome Desk as one-off
deal
- May be discontinued
- IT Services recommendation should be sought
- Level 4
-
- If available may be removed at short notice
- Unlikely to be upgraded or have faults corrected
- Use not recommended
Support Level Definitions
Refers to the advice, documentation and training available
- Level 1
-
- Help from the Library and Help desk or ICT Service Desk with simple
queries
- Specialist support available
- Full documentation
- Courses on particular aspects
- Level 2
-
- Help from the Library and Help desk or ICT Service Desk with simple
queries
- Specialist support available
- Some documentation
- Level 3
-
- Minimal documentation
- Specialist help from outside Learner Support; expect delay
- Level 4
-
- Not recommended
- No advice or documentation
+ Support will increase as LSS staff become more familiar with
package.
- Product replaced; level of support will be reduced.
Some software may have a high number under Software but a low one under Support – this usually applies to software requested by a department.
Purchasing Information
The companies listed offer personal software licences at significantly
reduced prices. In some cases the discounted price is only available
to students.
Some licensed software is available from the J. B. Priestley Library Welcome Desk.