University of Bradford >> LSS >> IT Services >> Support >> ICT Servicedesk - What we do
What We Do
- Day to day administration of the Computer Centre job tracking database
(RMS Servicedesk); logging of jobs from various sources e.g. telephone, web,
electronic mail.
- Day to day operation of the University switchboard.
- Dealing with ICT and telephony related calls and enquiries to ICT Servicedesk;
forwarding jobs to the appropriate individual within LSS and escalating where
necessary.
- Day to day administration of LSS databases, including telephony support
application suite (Directory Manager, Extension Manager), Departmental data
and voice connections, voicemail, Vodafone Corporate mobile connections.
- Liaising with external voice and data cabling contractors, and maintenance
company engineers.
- Processing requests for work and materials for other University Departments.
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Service Status
Computer Availability 20:14 on Friday May 25, 2012
| Room | Number of Free PCs |
|---|
| J.B.Priestley 01.41 |
10 |
| J.B.Priestley 01.16 |
18 |
| J.B.Priestley 01.53 |
71 |
| J.B.Priestley 01.44 |
18 |
| J.B.Priestley Health Studies Library |
8 |
| J.B.Priestley Floor 0 Foyer |
15 |
| J.B.Priestley Floor 0 Scanners |
6 |
| J.B.Priestley Floor 1 Extension |
12 |
| J.B.Priestley Floor 2 Extension |
10 |
| J.B.Priestley Room 2.7a |
28 |
| Richmond J31 |
20 |
| Richmond L24 |
44 |
| Chesham C0.02 |
24 |
| School of Management Library |
5 |
| Richmond F42 (Sunray Cluster) |
98 |
| Student Central S038 (Sunray Cluster) |
30 |
