"Richard was very helpful and patient."
"Many thanks to Chris Brogden for all his support - excellent!"
"Chris is always very efficient and helpful."
"Quick response to inquiry always very helpful. Thanks"
"Janette always provides a very good service"
"Library staff are very happy to now hava new and speedy staff PC - very much appreciated! Thank you!"
"Thanks, Jamie, much appreciated Sarah"
"Chris has double checked my PC because I've had a high number of Trojan viruses, and he has run some extra checking and cleaning programmes. I appreciate Chris double checking so I know I'm not passing on any viruses to my colleagues via email. Thank you"
"Turned up within a few minutes and fixed the problem - thank you very much."
"Quick, Efficient, Helpful and Polite."
"The job was done well on time as the IT staff came to my Dept to solve the problem and always helps when someone is here in person."
"Very pleased with the speediness of the job done and a nice phone call to say that is was done by Dave Ewen."
"Chris sent me a reminder email and that was great. Also, arranged to take the laptop for him to see it over. Great service."
"Dougie was extremely helpful and thorough as always."
"I am always confident when Janette Wilkinson picks up the fault it will be completed as quickly as possible and will follow up to ensure it is now working correctly."
"Many thanks for promptness and patience."
"Rang up @ 8am when I found the problem. Staff were already aware of it and (as usual) were superb. Problem solved very effectivley and I was kindly informed by telephone. Much thanks to Christine and her team and also Richard and the IT team. Couldn't ask for better service."
"Excellent service once again."
"Thanks to Chris for his usual professional and helpful manner."
"Excellent turnaround by Douglas McHattie for an urgently need job."
"Ray has provided me first class customer approach. Issue was sorted in less than 45 minutes."
"This was a difficult job well executed."
"Dealt with virtually immediately."
"The completion e-mail referred to further actions required by myself which I had to research and understand before I could action to get access to the shared folders. To avoid a potential further contact with the help desk it would have been useful if instructions on how to subscribe to folders had been included within the completion e-mail."
We will endeavour to provide better links in completion emails – this has been fed back to the desk team. There is an up to date and relevant document. There are also training courses available in Outlook provided by the LSS Customer Services team.
All services are running as normal, unless stated here.
| Room | Number of Free PCs |
|---|---|
| J.B.Priestley 01.41 | 10 |
| J.B.Priestley 01.16 | 18 |
| J.B.Priestley 01.53 | 71 |
| J.B.Priestley 01.44 | 18 |
| J.B.Priestley Health Studies Library | 8 |
| J.B.Priestley Floor 0 Foyer | 15 |
| J.B.Priestley Floor 0 Scanners | 6 |
| J.B.Priestley Floor 1 Extension | 12 |
| J.B.Priestley Floor 2 Extension | 10 |
| J.B.Priestley Room 2.7a | 28 |
| Richmond J31 | 20 |
| Richmond L24 | 44 |
| Chesham C0.02 | 24 |
| School of Management Library | 5 |
| Richmond F42 (Sunray Cluster) | 98 |
| Student Central S038 (Sunray Cluster) | 30 |