A Directorate of Corporate Services
The staff are brilliant – really helpful, and
the facilities available are also really good.
These are the learner support services and resources available to you as a current student.
Use these to get into the Library and other access-controlled areas, print and photocopy and borrow and request and renew library items. You will get your library PIN at the same time as your card.
You will receive a username upon registration and will create your own password. Use these to login to University computers and for Blackboard, PebblePad, e:Vision and email (your email username (Windows Live ID) is email@example.com).
Forgotten your password? Go to a password kiosk in the J. B. Priestley Library, the Hub or the Cartwright Building at the School of Management. More password information.
We have a web-based service for email and calendaring, with access to other services. You are responsible for your email data and any files you save within these services, as we cannot retrieve lost data. Check your email each day so you don’t miss important messages. You can also access email from your mobile.
Student email is being upgraded to Office 365 on Monday 20 May. Find out how this will affect you.
Important: do not open email attachments unless you trust the source. They can contain viruses harmful to PCs. Also, many email accounts within the University regularly receive emails, from people posing as system administrators, asking for usernames and passwords. Responding to these can have a significant impact on the IT services within the University. IT Services will never ask for your username or password via email. Simply delete such emails.
We have a number of PC rooms (called cluster rooms) in the J. B. Priestley Library, Student Central and the Richmond Building. Room F42 in Richmond Building is a 24 hour access cluster. A silent cluster and a quiet cluster are also available. Find out what software (and support levels) are available.
You can find a free PC using your mobile.
Group study rooms (for 3 to 8 people) can also be booked. There are also open work spaces on all floors.
We've given you some disk space to use on our central server. This is called your M:\ drive and should be used to save your academic work as this drive is backed up nightly. You also have access to the SkyDrive (25GB online file storage) which comes with the email package. However, be aware that we do not provide support for this and cannot retrieve any deleted files for you. Always keep a backup copy of your work, eg, on a USB stick.
Problem with your computer? Book an appointment at the PC Clinic (01274 233333). Remember to protect your computer with antivirus software.
Printing and photocopying are done on the same multifunction machines:
Wireless printing is also possible.
Make sure you read the copyright info on the wall above the photocopiers! Please note: printing procedures may vary in some areas in the University.
Get help with finding information by asking at the information desks on levels 1 and 2 in the J. B. Priestley Library, or at the Management & Law Library, or contact your subject librarian.
Undergraduates can borrow 8 items + 6 Quick Service items. Postgraduates can borrow 14 items + 6 Quick Service items. Loan periods vary. Use the self-issue machines in the Library to borrow items. To collect and self-issue reserved and Quick Service items, go to the Self Service room. You can still borrow with fines up to £5.
Renew your books by calling our 24-hour renewals service (01274 233342) or login to your record via the catalogue. You can’t renew if the book has been reserved, or if you have a fine of £5 or more. Pay your fine online via UPay, or at the Enquiries Desk.
Return your book by using the book returns machine next to the J. B. Priestley Library Welcome Desk, or the book drop bin at the Management & Law Library.
See our online self help guides and resources, or come along to our free IT, library, study skills and careers workshops.
Additional Library services are available if you’re enrolled on an eligible distance learning course.
The Counselling Service offers a confidential space to talk through concerns and find new ways forward.
Register with the Careers Services’ Jobs Online database to find up-to-date information on part-time / casual work, vacation / summer internships, placements and jobs after graduation.
We ask you to respect our facilities and the rights of others. Please help to keep our buildings pleasant places to work. Keep noise to a minimum and don’t use mobile phones in silent working areas. Please make time to read the full regulations.
We welcome comments about our Web site.