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Helpdesk Statistics

Monthly jobs processed by Estates and Facilities against SLA with a departmental target of 90%. Customer Satisfaction is based on returned customer surveys with a target of 4.5.

MonthTotal JobsOn TimeCustomer SatisfactionDashboard
Sep. 17 2,070 89.81% 4.6 Performance Dashboard (pdf, 453KB)
Aug. 17 1,885 93.79% 4.7 Performance Dashboard (pdf, 378KB)
Jul. 17 1,808 92.51% 4.4 Performance Dashboard (pdf, 459KB)
Jun. 17 1,775 86.77% 4.4 Performance Dashboard (pdf, 380KB)
May 17  1,722 89.43%  4.7 Performance Dashboard (pdf, 324KB)
Apr. 17 1,466 90.41% 4.7 Performance Dashboard (pdf, 358KB)
Mar. 17 1,976 91.30% 4.7 Performance Dashboard (pdf, 324KB)
Feb. 17 1,848 89.61% 4.7 Performance Dashboard (pdf, 348KB)
Jan. 17 1,920 89.36%   Performance Dashboard (pdf, 351KB)
Dec. 16 1,497 87.11%   Performance Dashboard (pdf, 347KB)
Nov. 16 2,174 92.40%   Performance Dashboard (pdf, 353KB)
Oct. 16 2,169 91.78%   Performance Dashboard (pdf, 355KB)
Sep. 16 2,018 92.21%   Performance Dashboard (pdf, 353KB)
Aug. 16 1,757 90.20%   Performance Dashboard (pdf, 267KB)
Jul. 16 1,628 92.50%   Performance Dashboard (pdf, 266KB)
Jun. 16 1,726 90.90%   Performance Dashboard (pdf, 267KB)
May 16 1,695 92.20%   Performance Dashboard (pdf, 253KB)
Apr. 16 1,877 92.86%   Performance Dashboard (pdf, 336KB)
Mar. 16 1,693 91.08%   Performance Dashboard (pdf, 337KB)
Feb. 16 1,971 95.54%   Performance Dashboard (pdf, 346KB)
Jan. 16 1,994 93.68%   Performance Dashboard (pdf, 332KB)
Dec. 15 2,100 93.00%   Performance Dashboard (pdf, 315KB)
Nov. 15 2,372 96.11%   Performance Dashboard (pdf, 155KB)
Oct. 15 2,167 95.53%    
Sep. 15 1,905 97.01%    
MonthReactive JobsPlanned JobsOn Time
Aug. 15 977 79 91.25%
Jul. 15 1120 524 89.94%
Jun. 15 1095 466 92.83%
May 15 988 464 90.70%
Apr. 15 940 531 89.19%
Mar. 15 1087 412 90.53%
Feb. 15 1081 439 87.37%
Jan. 15 1156 522 89.91%
Dec. 14 1369 651 85.64%*
Nov. 14 1257 604 81.78%*
Oct. 14 1555 495 88.34%
Sep. 14 1345 421 85.56%
Aug. 14 775 511 88.18%
Jul. 14 1106 531 87.78%
Jun. 14 873 411 85.80%
May 14 950 422 90.89%
Apr. 14 930 389 94.09%
Mar. 14 1075 422 93.25%
Feb. 14 1240 402 89.89%
Jan. 14 1285 519 93.40%
Dec. 13 934 383 91.12%
Nov. 13  1375 636 89.96%
Oct. 13 1413 433 92.69%
Sep. 13 1362 431 93.70%
Aug. 13 771 480 89.58%
Jul. 13 1087 485 86.64%
Jun. 13 932 359 87.92%
May 13 1033 418 88.88%
Apr. 13 1316 392 85.07%
Mar. 13 1034 354  88.40%
Feb. 13 1261 343 87.59%
Jan. 13 1095 406 88.03%
Dec. 12 777 297 85.57%
Nov. 12 1276 296 87.02%
Oct. 12 1331 462 84.61%
Sep. 12 1079 305 85.40%
Aug. 12 763 398 82.43%
Jul. 12 891 487 93.47%
Jun. 12 927 379 87.69%
May  12 1061 355 87.50%
Apr. 12 887 359 86.20%
Mar. 12 1075 398 85.27%
Feb. 12 1163 362 85.57%
Jan. 12 1387 322 83.27%
Dec. 11 850 284 90.21%
Nov. 11 978 387 86.40%
 Oct. '11 926 572 80.24%
 Sep. '11 1042 289 83.62%
 Aug. '11 947 549 83.82%
 Jul. '11  853 416 87.55%
 Jun. '11 762 228 88.59%
 May '11 802 210 86.26%
 Apr. '11 588 167 90.07%
 Mar. '11 1023 381 84.22%
 Feb. '11 870 210 82.78%
 Jan. '11 961 243 91.61%
 Dec. '10 584 261 86.04%
 Nov. '10 1143 404 81.38%
 Oct. '10 1297 534 68.16%*
 Sep. '10 1236 388 64.96%*
 Aug. '10 766 481 84.60%
 Jul. '10 859 877 88.48%
 Jun. '10 772 198 81.55%
 May '10 703 201 86.73%
 Apr. '10 644 305 85.67%
 Mar. '10 855 255 86.40%

* indicates a month with a significant purge of old jobs and SLA figures are distorted.