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My Sustain Rewards

My Sustain Rewards offers staff members access to a great range of discounts on: travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending. There is something for everyone and 1000’s of ways to save through the scheme whether you like to shop in-store or online.


Log-in to check out all the offers @

www.mysustainrewards.co.uk

If you are a current member of staff you will find more information on the great offers available at HR ServiceNow.

How to Register (for university staff only)

All Employees (excluding casual employees)

To access My Sustain Rewards you will need to:

  • Go to My Sustain Rewards – click ‘join now’
  • Enter your staff 900 number and your date of birth (in this format - DD/MM/YYYY)
  • Enter the 4 digit security code shown in the white box

This information will verify that you are a university member of staff. 

You will then need to:

  • Click on ‘Create Account’ and set yourself up with a ‘username’ and ‘password’ of your choice, which should be a minimum of 6 characters and can include letters only or a combination of letters and numbers if you prefer.

If the form has any incomplete information or the username has already been used the form will not submit.  Any errors will have red writing adjacent to the information explaining the error.

If you require further help please contact the My Sustain Rewards hotline on Tel:01908 352133 or you can access further help and the FAQ's on the My Sustain Rewards pages   

New Starters

New employee access will be made available once a month therefore there may be a slight delay before you are able to register with My Sustain Rewards.  New registrations will be available from the 1st of the month (one month from appointment date).  If you experience any difficulties accessing My Sustain Rewards please contact the My Sustain Rewards hotline on Tel:01908 352133 or you can access further help and the FAQ's on the My Sustain Rewards pages   

Special Promotions- September - October 2017

Don't miss out on the latest offers & giveaways:

October

October 2017 Offers

October 2017 Competition

September

September 2017 Offers

September 2017 Competition

 

 

 

 

 

How to get Offer Updates

Introduction

Be the first to hear about all the latest offers with My Sustain Rewards .  You can register for a weekly email (please give the email address that is best for ‘My Sustain Rewards’ to reach you on) to make sure you get the latest news about discounts and offers as they come available. 

Overview

You can select whichever e-mail address is best for you and tailor the e-mail to reflect your interests.  If you no longer want to receive updates you can opt out of the e-mails whenever you want.

If you haven’t registered yet go to My Sustain Rewards

How to get Offer Updates

  • Select the My Account tab on the homepage
  • Select the Account tab - this contains your personal details
  • Scroll down to the Primary E-mail box and enter your preferred e-mail address
  • To start receiving offer updates select the tick box - send me e-mails with the hottest deals   
  • To tailor your offer updates scroll down the page to the never miss a deal section
  • Check the boxes relevant to your interests
  • Select save changes

 

How to access Weekly Flash Sales

Introduction

The weekly flash sales give you exclusive private members access to lots of famous brands at up to 82% off retail prices. There will always be something to catch your eye as offers include weekly sales across Home & Garden, Sports & Leisure, Home Entertainment & Electronics, Timepieces & Jewellery, Bags, Fragrances and Accessories.

If you haven’t registered yet go to My Sustain Rewards.

Overview

P&MM our benefits provider have built solid relationships with their suppliers over many years and are therefore able to offer us items in an exclusive secret sale format, offering great deals on end of line, overstocks and limited quantity special buys.

All items are 100% genuine and sourced directly from the brand owner or authorised supplier and carry full UK warranties and guarantees.

The Sales start at 00:01 every Monday morning and end at 23.59 the following Sunday (or until everything is sold out). Additional items may be added to a sale once it has started.

When you first register for Aspire Secret Sale, you are automatically registered for weekly sale emails that show you what exciting deals are in the sale and what is coming up in the following week’s sale. You have the option of opting out of receiving these emails at any time.

How to Buy & Pay for items

  • Simply browse the sale to find the bargains you wish to purchase, and add them to your basket. 
  • After you have decided what you want, click 'Checkout' within the basket page and you will be shown a summary of the items you have selected before being given the option of committing to buy.
  • Once you have confirmed your order, you will be transferred to our secure payment provider where you will be able to complete your transaction using all major credit or debit cards.
  • Payment is taken when your order is confirmed; this is normally within 24 hours of the order placement.

Please Note: The maximum time an item can be saved in your basket without proceeding to checkout is 30 minutes. Once this has elapsed the contents of your basket will be removed and returned to the sale.

Frequently Asked Questions

Why does it take up to 21 working days to send my item?

In order to offer you the best possible discounts, many of the items we sell are held by the brand until the end of the sale period. At the end of the sale the items are sent to us and we dispatch them direct to you.

Can I buy for friends and family?

The Aspire Secret Sale is an exclusive employee benefit and is for your sole use only. However, we realise that you may wish to buy an item for your friends and relatives so therefore you will personally need to complete the transaction, make the payment and take delivery of the items.

My item is faulty, how do I return it?

If your item is faulty please go to the contact form to make our dedicated aftersales team aware of the issue. They will then advise you accordingly in-line with your warranty.

My package is damaged, what do I do?

We recommend that you refuse to accept delivery if you notice that your item/packaging is damaged at the time of delivery. If you discover that the item is damaged or faulty after you have received it, then please go to the contact form to make our dedicated aftersales team aware of the issue. They will then advise you accordingly in-line with your warranty.

Will I receive a manufacturer's guarantee?

If it is provided by the manufacturer, we will supply the guarantee with the product accordingly. Details of the guarantees will be provided in the product description.

Can all items be returned?

Unfortunately we cannot accept returns on the following goods:

- Earrings for pierced ears.

- Items made to your specification.

- Perishable goods.

- Cosmetics, toiletries and personal grooming products.

Full details of our returns policy can be found within our Terms & Conditions at My Sustain Rewards

How to order Discount Cinema Tickets

Introduction

You can save up to 40% off cinema tickets and receive discounts on popcorn & drinks vouchers (selected chains only) at some of the biggest cinemas in the UK, including Cineworld, Picturehouse and Vue it makes a night at the movies even more enjoyable.

You can purchase the cinema tickets and popcorn and drinks vouchers for yourself or give them as gifts and they are available to purchase at My Sustain Rewards.

When you order a cinema ticket or popcorn and drinks voucher the cost of your purchase (there is no charge for postal orders) is debited from your bank account (you will need to give your bank details when purchasing cinema tickets and popcorn and drinks vouchers but you can decide whether to save this information or enter it every time you make a purchase. My Sustain Rewards is a secure website.

If you haven’t registered yet go to My Sustain Rewards

Overview

To see the participating cinemas and offers available go to My Sustain Rewards.

How to Order a Cinema Ticket 

  • Select Discount Cinema Tickets from the main menu - (a new cinema benefits page will open in a new window).
  • Enter your delivery and billing address details (below Buy Cinema Tickets & Find My Nearest Cinema).
  • Click on buy tickets (from the tabs at the top of the page) 
  • Click on the cinema you wish to visit
  • Chose the type and number of tickets you want to purchase (tickets are always purchased in pairs).  You can also select popcorn and drinks vouchers for participating cinemas at this stage.
  • You can now choose your delivery option; post, email or SMS (where available).  Popcorn and drinks vouchers can only be sent in the post
  • Select appropriate option button to either confirm selection or delete your selection
  • Click on Basket option button to check your order and proceed with payment
  • Confirm you accept the terms and conditions
  • Click on Pay Now to complete your order

Cinema Tickets may take up to 4 days to be delivered and are sent 1st class post (postage is absolutely free).

How to Book your Film

Postal Cinema Tickets

  • Once you have received your postal tickets can book your film screening at the cinema

E-mail or SMS Tickets

  • Once you have received your e-mail or SMS you can book your film screening on the cinemas website

Saving your Favourites for next time.

  • Simply click on the heart to save discount cinema tickets in your favourites list.
  • Next time you login just click on "my favourites" to view the offers

 

How to book Discount Holidays

Introduction

Save up to 10% off holidays with My Sustain Rewards.

You can choose from city getaways, beach holidays and ski breaks with the biggest tour operators safe in the knowledge that you are dealing with a fully licensed travel agent accredited by ABTA, ATOL and IATA. 

If you haven’t registered yet go to My Sustain Rewards

Overview

To see all the holiday offers available including new offers and discounts on days out go to My Sustain Rewards.

How to book discount holidays

You can browse the Getaway site (via My Sustain Rewards) or call their travel advisors direct on 01908 228331 to create your dream break.

Saving your Favourites for next time.

  • Simply click on the heart to save discount cinema tickets in your favourites list.
  • Next time you login just click on "my favourites" to view the offers

 

How to order and load Reloadable Cards

Introduction

Reloadable cards are the smart, easy way of saving money and they are available to you through My Sustain Rewards.

When you order a reloadable card the cost of your purchase (there is no charge for the reloadable card) is debited from your bank account (you will need to give your bank details when purchasing a reloadable card but you can decide whether to save this information or enter it every time you make a purchase.  My Sustain Rewards is a secure website. 

If you haven’t registered for My Sustain Rewards yet go to HR ServiceNow for full instructions.

Overview

To see the full range of "reloadable cards" currently available you can click on the quick link.  Alternatively you can search by retailer name (Topshop), keywords (Fashion) or your location (Bradford).  You can also sort the results by A-Z, Highest Discount or Latest Offers to help with your search.

How to Order a Reloadable Card

  • Log into My Sustain Rewards
  • Once you find a card you would like to purchase click "Get Deal".
  • Select "Buy New Card".
  • Enter the amount you want to purchase.  You will be able to see immediately the saving you are making and the cost to you of the reloadable card.
  • Select a memorable date, for example 25/12/2012 (you will need this to activate the card and top-up).
  • Keep this memorable date safe as entering it wrong in future may cause delays.
  • Click "Buy It Now" or "Add To Basket".
  • Your shopping basket will update at the top of the screen. Click this to checkout at any time.
  • Your delivery and billing details will now be shown.  Select next if this is correct.
  • If you have already saved your bank account details you will be asked to select the account you wish to use.  You will need to enter you card expiry date and CVC code at this point.  
  • If you have not saved your bank account details you will need to select the type of account you are using (there is a charge for using a credit card).  You can chose to save the card details if you wish.
  • The payment will then be authorised.
  • You'll receive a confirmation email once your order has been processed.

Reloadable cards may take up to 72 hours to be delivered and post and packing is absolutely free. 

When you receive your reloadable card, simply visit www.cardactive.co.uk to activate your card.  If you have not received your reloadable card or have any other queries, simply call 01908 352133 for more support.

How to Top-Up an Existing Reloadable Card?

  • Log into My Sustain Rewards
  • Once you find the card you would like to top-up click "Get Deal".
  • Select "Top-Up A Card".
  • Enter the amount you want to purchase.
  • Enter the number on the front of the card that you want to top-up.*
  • Our system will then validate the card.**
  • Enter the memorable date linked to your card.
  • Click "Buy It Now" or "Add To Basket".
  • Your shopping basket will update at the top of the screen. Click this to checkout at any time.

*If you have topped up a card before then it will appear in a "Your Cards" list.

**If you top up a card which is Lost or Stolen then you will not be eligible for a refund. If we are not aware it has been lost or stolen it will appear as Active on our systems.

Saving your Favourite Reloadable Cards for next time.

  • Simply click on the heart to save retailers in your favourites list.
  • Next time you login just click on "my favourites" to view them.

How to order Shopping Vouchers

Introduction

The shopping voucher range includes travel, hotels, restaurants, health & beauty and activity days, as well as the big retail brands on the high street.

You can purchase the shopping vouchers for yourself or give them as gifts and they are available to purchase at My Sustain Rewards.

When you order a shopping voucher the cost of your purchase (there is no charge for postage) is debited from your bank account (you will need to give your bank details when purchasing shopping vouchers but you can decide whether to save this information or enter it every time you make a purchase. My Sustain Rewards is a secure website.

If you haven’t registered yet go to My Sustain Rewards.

Overview

To see the full range of shopping vouchers currently available you can click on the quick link. Alternatively you can search by retailer name (Thomsons), keywords (Holidays) or your location (Bradford). You can also sort the results by A-Z, Highest Discount or Latest Offers to help with your search.

How to Order a Shopping Voucher

  • Once you find a voucher you would like to purchase click "Get Deal".
  • Select the type of vouchers you would like (£5, £10 etc) or just select "No Preference".
  • Select the quantity of vouchers that you want to purchase.
  • Click "Buy It Now" or "Add To Basket".
  • Your shopping basket will update at the top of the screen. Click on this to checkout at any time.
  • Your delivery and billing details will now be shown. Select next if this is correct.
  • If you have already saved your bank account details you will be asked to select the account you wish to use. You will need to enter you card expiry date and CVC code at this point.  
  • If you have not saved your bank account details you will need to select the type of account you are using (there is a charge for using a credit card). You can chose to save the card details if you wish.
  • The payment will then be authorised.
  • You will receive an e-mail to confirm your order.

Shopping Vouchers may take up to 72 hours to be delivered and post and packing is absolutely free.

Saving your Favourites for next time.

  • Simply click on the heart to save retailers in your favourites list.
  • Next time you login just click on "my favourites" to view them.

Spree-Plus Savings Card

Overview

The Spree- plus savings card is a really clever piece of plastic. Simply top it up and you’ll get cash back when you use it in any of the over 50 participating shops (online or at the tills) or restaurants. Use the same card to get cash back at the supermarket, on a family dinner out or when meeting up with your friends. Your cash back is calculated and put back on your card each time you top up. 

The Spree-plus savings card is the smart way to save money on your shopping - a prepaid MasterCard®  that allows you to earn cash back of between 3% and 15% when you spend in our retail partners.

For example: If you spent an average of £500 a month at Sainsbury's on groceries you would save £240 a year by using your Spree-plus card.

Accessing the Spree-plus account

From your mobile you can:

•Check your balance

•Top up your card

•Check the list of retail partners and how close they are to you

•View your statement

•See retail partner special offers

Topping-up†

You can choose to set up a monthly top up or you can top up as and when you need to. If you are in store and need a top up you can do this instantly from your smart phone.

Participating Retailers

Not sure whether you’re buying from a participating retailer? Don’t worry, the Spree-plus card works just like your normal credit or debit card and is accepted anywhere you see the MasterCard®  sign, but to check you are spending in a retailer that will give you cash back simply check the list of retailers on your smart phone.

You’ll soon see some big savings. In fact, the cash back you’ll make is often better than the interest on an average savings account. This card can help you budget for the month, enjoy savings on your everyday spending or save up for Christmas and the holidays. All while saving you money.

Example retailer discounts can be found on www.mysustainrewards.co.uk under Spree-plus savings card.                 

Help & Support

If you require further help please contact the My Sustain Rewards hotline on Tel:01908 352133 or you can access further help and the FAQ's on the My Sustain Rewards pages.

 

*Exclusions Apply, Please see full terms and conditions at www.mysustainrewards.co.uk

†Top up limits apply. Some purchases  may be subject to retailer terms and conditions and discount rates are subject to change.  Partner cards will remain at £4.99 for the duration of this promotion and thereafter. Please refer to your lifestyle spree-plus site  www.mysustainrewards.co.uk for full terms and conditions

   

How to earn Cashback

Introduction

Earning cashback on online purchases with My Sustain Rewards is easy.

By sharing their online referral commission P&MM our benefits partner are offering you a cash back reward on online purchases.  The cash back you earn is on top of the special incentives, offers, sale prices and online discounts provided by the retailers.

Simply follow the link on My Sustain Rewards to start saving today with your favourite retailers – you’ll be surprised by the number and variety of offers available. 

If you haven’t registered yet go to My Sustain Rewards.

Overview

To see the full range of online cashback offers currently available you can click on the quick link on the homepage of My Sustain Rewards.  Alternatively you can search by retailer name (Topshop), keywords (Fashion) or your location (Bradford). You can also sort the results by A-Z, Highest Discount or Latest Offers to help with your search.

How to Earn Cashback

  • Log into My Sustain Rewards

  • Once you find a cashback offer you would like to use click "Get Deal".

  • Check the conditions and click "go to retailer's website and earn cashback" then simply purchase the items you want.

  • The retailer then registers your transaction (usually within 48 hours) and the status will change to "pending".

  • Once you have an "Approved" balance you can request a payment.

  • To check your balance and status click on "My Account" at the top of the screen.

  • To avoid delays, keep your profile and bank details updated by clicking on "My Account" at the top of the screen.

  • Please allow 5 working days for payments to clear after your transactions show Paid in your account.

What does status mean?

  • Pending

    When you visit a merchant through our links and complete a transaction wholly online, it is reported back to us by the merchant as "Pending".  Usually within 48 hours.

  • Approved

    After the merchant validates the sale and confirms payment, the pending transactions will show in your account as "Approved". On average this takes about 8 weeks.

  • Failed

    For cancelled orders, returns or invalid orders, the merchants will "Fail" the transaction and no cashback will be paid.

  • Paid

    Once you have an "Approved" balance you can request a payment.

How long does it take?

  • From purchase to showing in your account as "pending"
    Usually within 48 hours. Rarely, some merchants report purchases in batches, when it will take a week or two.
  • From "Pending" to "Approved"
    Merchants have to wait for a period of time (to allow for returns, cancelled orders or payment issues) and then confirm the transaction and pay. On average this takes about 8 weeks, but some merchants can take up to 3 months.

For further support simply call 01908 352133 for more support. 

Saving your Favourite Cash Back retailers for next time.

  • Simply click on the heart to save retailers in your favourites list.
  • Next time you login just click on "my favourites" to view them.

How to use Online Voucher Codes

Introduction

Online Voucher Codes are a great way to save money when shopping online. Handy for those last minute deals Voucher Codes offer instant savings for online purchases.

All you need to do is enter the special code at the checkout for your instant discount with My Sustain Rewards.  The offers are updated around the clock so don’t forget to check My Sustain Rewards for your favourite offers.

If you haven’t registered yet go to My Sustain Rewards.

Overview

To see the full range of online cashback offers currently available you can click on the quick link on the homepage of My Sustain Rewards.

Alternatively you can search by retailer name (Topshop), keywords (Fashion) or your location (Bradford).

You can also sort the results by A-Z, Highest Discount or Latest Offers to help with your search.

How to use Online Voucher Codes  

  • Log into My Sustain Rewards

  • Once you find a voucher code you would like to purchase click "Reveal Code & Visit Site"

  • This will open a new window in your browser and reveals the code.

  • Once the ‘Reveal Code’ strip is removed, you can highlight the code itself by double clicking the cursor on top of the code.

  • When the code is highlighted in blue, you can copy the code in one of three ways:
    • Right clicking on the highlighted code.

Select copy from the menu.

When you reach the checkout phase, place the cursor in the ‘promotional code box’, right click the mouse again, and select paste. This will place the copied code into the box. 

    • Press ‘Ctrl’ and ‘C’ keys on the keyboard at the same time to copy the code.

When you are at the checkout phase, click into the ‘voucher code box’ and press ‘Ctrl’ and ‘V’ keys at the same time.  This will place the copied code into the box. 

    • Grab a pen and paper and write down the code.

When you reach the checkout phase, manually type in the code.

  • The code is always entered at some point during the checkout stage of your order, however exactly where you must enter the code varies a little from store to store.

  • Typically, you add what you want to buy to your basket and then proceed to checkout.  Carefully review each screen in the checkout process. Can you see a box marked ‘promotional code’, ‘discount code’ or similar? It is here that you enter your code.

  • It is always entered before you confirm payment details or complete      your order. So if you have a code to enter, make sure you don’t complete your purchase before entering it or you will miss out!

  • The discounted price should show when you go to checkout

My voucher code isn't working, what can I do?

  • We ensure that all our codes are fully tested and working before they are put live, however sometimes expiry dates or terms and conditions   can change without us being made aware.
  • If any of our codes don’t work, please let us know and we will investigate and, if necessary, remove them from the site. You can let us      know if you’re having any problems by clicking the Help link.

Saving your Favourite Online Voucher Code retailers for next time.

  • Simply click on the heart to save retailers in your favourites list.
  • Next time you login just click on "my favourites" to view them.