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Common Questions

What username and password do I need for each system?

See our logging in to services page, which explains what username and password you need to use for each system.

Can I get antivirus software for my computer?

Yes, if you're a student or member of staff at the University of Bradford, we provide free antivirus software.

Find out what other software may be available to you.

How do I connect my phone to my University email?

Instructions to configure your device to access your University email are available for both students and staff:

Or if you prefer, you can simply login to Outlook on the web on your phone's browser.

I get an error when logging into my email from home

Some people have reported seeing the following error message when logging into the Outlook Web App from home:

Microsoft.Exchange.Clients.Security.LiveTransientHRESULTException: LiveId authentication code has returned error 0x80049234 

To resolve the issue, please access your email by navigating to the University's internal home page at and selecting the 'Email - Staff' link under Quick Links.

How do I connect my phone to the University network?

Instructions to connect to eduroam on your phone are available for both students and staff:

I want to buy a laptop - which should I choose?

There are many options to consider when purchasing a new laptop. We offer some advice if you need a general purpose device.

What can I do if I have a problem with my own computer?

Students can attend the free PC Clinic.

What if I accidentally delete a file or folder?

You can try to salvage your file or folder.

I see a 'logged onto too many stations simultaneously' message. What should I do?

Press the 'Esc' key until your normal desktop appears and then shut down your computer. Wait approximately 10 minutes before restarting your PC. You should then be able to log on as normal. If you still cannot login, contact IT Servicedesk.

Where should I save my electronic files?