Library fines and web payments

Fines

Fines are charged for overdue items or where automatic renewals has not been possible. Please return or renew books promptly. Note: if you have fines of £5 or more, you will not be able to renew your books or borrow further without clearing the fine.  If items are returned late charges will be incurred at the following rates:

Item typeCharge
Four week loans  £1 per day
One week loans  £1 per day
Three day loans 70p per day
Overnight loans/Periodicals 35p per day
Interlibrary Loan 50p per day
Short Loan Collection 70p per hour
Staff File Collection 70p per hour
Laptops £1 per hour
Student using laptop

Web Payments (eHub)

eHub is the online payment system for library fines.

Once you have logged in, the Account Dashboard screen will show your account details, including your printing and photocopying balance and your most recent printing and photocopying activity. You can also see any outstanding library fines. 

Log in to eHub
Bookshelf

Credit your account and pay fines

  • Check your balance on SafeCom. Add extra funds via ePay.
  • Log in to eHub.
  • Library fines are visible in the top right of the screen.
  • Choose 'Pay Fines'.
  • Each fine is listed on a separate line.
  • Tick the box in the 'Pay' column for each fine you wish to pay and click 'Pay Fines'.
  • Confirmation of total paid displays. Any fines not in your selection will still be available to pay.

 

Log in to SafeCom

Library fines disputes

If you wish to dispute a library fine due to extenuating circumstances such as illness, family bereavement or other personal reasons, please complete the Fines disputes form downloadable below.

Return the form (along with any supporting evidence) to:

Fines Disputes
Customer Services
J. B. Priestley Library
University of Bradford
West Yorkshire
BD7 1DP

 

You should expect a response within 7 working days after receipt of your form.

Data protection

Information Services uses a secure third party provider to process payments. We take the security of your personal data very seriously - your credit or debit card details are not seen by Information Services, and the personal data we hold about you (name, address, department, course) are not seen by the company providing the payment service.

Guidance for users on submitting a fines dispute form

Circumstances normally accepted with accompanying evidence

Illness - Users are requested to provide a medical note from a GP, hospital or clinic or provide confirmation from their department of their medical absence.

Family bereavement and other exceptional personal reasons - Users are requested to provide confirmation from someone who can confirm what has happened e.g. tutor, disability officer.

Circumstances normally not accepted

User not receiving (or not reading) email reminders or messages filtered into clutter/junk folder - Email notices and reminders are sent as a courtesy only. It is the borrower's responsibility to remain aware of the return/renewal date of their items.

 

 

Forgetting the return/renewal date - Return/renewal are available to view in your library account.

Item not renewable, because it is on hold for another borrower - Please note that you cannot renew if you have a fine £5 or more, or if the book has been reserved. Library books are a shared resource and we won't allow a user to have a book for extra time if another is waiting for it. Renewal is possible only when all requests have been satisfied.

User lives at a distance - We expect users who live at some distance from the University to prepare beforehand by attempting to renew in good time and posting back to us any items which cannot be renewed.

User is away from campus for work, study or leisure purposes, for example on placement, at home for the vacation or on holiday - Users are expected to prepare beforehand and if books are taken to be aware that they may be requested and will need to be returned. Failure to renew or return on time will result in fines.

Lack of access to Internet - It is possible to renew in person or by phoning us on 01274 233301.

Having lent the item in question to another person - Return of items is the responsibility of the borrower.