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The University has procedures under which students may complain about a service provided by the University or about the conduct of a member of staff towards them. The procedure is reserved for serious complaints of a professional or personal nature. It is not appropriate to complain about academic judgements, or about the outcome of appeals.

As a principle, the University attempts to resolve any such complaints through informal means as close as possible to the source of the complaint. All such complaints are handled by people independent of the complainer and person complained about.

There is thus a three-tier system. Initial complaints are handled by the Dean of the School. Complaints not satisfactorily resolved at that level will be investigated by the University Complaints Manager. If the outcome at this level is unsatisfactory students may ask to have their case considered by a Complaints Committee.

If you need to make a complaint, email

More information about the official complaints procedure.

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