Courses and Study - Frequently Asked Questions
There are also FAQ sections for questions related specifically to:
How do I get a student card?
Why do I need a student card?
Your student card gives you access to University buildings and it is used to register your attendance at lectures/ seminars.
Your student card also provides proof that you are a student.
How do I get a replacement card?
You will be able to get a replacement student card from Payzone in The Hub, located in the Richmond Building, adjacent to the Atrium.
If you have lost your card you will have to pay £10.00 for a replacement.
If your card is not working or damaged through wear and tear we will replace your card free of charge, if you can hand in the damaged card.
If your card has been stolen we will provide a free replacement once you have provided us with a Crime Reference Number.
How do I enrol?
Please see the Enrolment web pages.
What do I do if I am not happy with the course?
Contact your Faculty Support Team in the first instance and discuss with them what you are not happy about.
How do I change courses?
Firstly, you should contact your Faculty Support Team to discuss why you want to change courses. They will need to know as they will have to release you from a course.
If the course change is within your own Faculty they may make the change for you. If it is a change to another Faculty then you will also have to speak to Admissions for the course you want to move to.
If you are accepted on the new course your old Faculty will have to release you, and you will have to inform the Student Loan Company (if in receipt of a tuition fee loan) or your sponsor (if someone else pays your fees for you).
Once your course transfer is agreed, if required, we will also write to your funding body finalising your transfer.
How do I withdraw?
Firstly, you should contact your Faculty Support Team to discuss why you want to leave as they may be able to help.
If you decide that you would like to leave, you will need to complete a withdrawal form and return this to your Faculty administrator.
If you are worried about any financial consequences (outstanding payments to the University) then please visit the fees support team in The Hub to discuss your withdrawal, or ring on 01274 233200.
You will have to inform the Student loan company (if in receipt of a tuition fee loan) or your sponsor (if someone else pays your fees for you).
Once your withdrawal is agreed, if required, we will also write to your funding body finalising your withdrawal.
I will be absent / have been absent from University. What should I do?
If you are going to be absent from the University you will need to inform your Faculty administrators.
Some sessions are compulsory and absences should only occur due to something which is beyond your control.
If you are an international student here on a tier 4 student visa and wanting a leave of absence during term-time, then you will need to complete an absence request form (these can be obtained from your Faculty).
How can I update my personal details?
I cannot access my email / Blackboard / E:vision account: What should I do?
In the event that you cannot log in to any of the University's facilities, please contact IT Servicedesk (01274 233333).
I cannot see any modules attached in Blackboard - What should I do?
It is the responsibility of your Faculty Support Team to attach all the modules relevant to your course of study into Blackboard or Pebblepad. Please report to them in the first instance.
How do I obtain a transcript?
If you have not yet completed your course of study at the University then you can view and print your interim transcript (module results) via the E:Vision portal.
How do I obtain a duplicate/replacement copy of my degree certificate?
Information on how to obtain a duplicate/replacement degree certificate is available by visiting the Alumni website.
I have no exam results on E:vision - What should I do?
Please visit your Faculty Support Team for further help and guidance.
Where can I get my course timetable?
Visit the Timetables and Attendance website.
What are the term / semester dates for the academic year?
You can find them on the Term Dates page.
How can I obtain information about the graduation ceremonies?
Please visit our Graduation Ceremonies web pages for further information and guidance.